Legal
Legal Center
Every eHelp policy in one place, with the full history of each version.
These documents are written in plain language. Some are working drafts that are being reviewed by legal professionals; those are marked on the page. The version history shows exactly what changed and when.
Core policies
- Terms of ServiceThe agreement between you and eHelp for using the platform.v1.1 · 29 Sep 2026
- Privacy PolicyWhat personal data eHelp collects, why, and your choices.v1.1 · 1 Oct 2026
- Cookie PolicyThe cookies eHelp actually uses and why.v1.1 · 1 Oct 2026
- Acceptable Use PolicyWhat you may and may not do on eHelp.v1.0 · 29 Sep 2026
Marketplace and payments
- Marketplace and Provider TermsRules for paid services, customers and providers.v1.0 · 29 Sep 2026
- Payments and Billing TermsHow payments, fees, held money and payouts work.v1.4 · 1 Oct 2026
- Refund and Cancellation PolicyWhen refunds happen and how cancellations are handled.v1.0 · 29 Sep 2026
- Dispute PolicyHow disputes about paid tasks are opened, reviewed and decided.v1.0 · 29 Sep 2026
- Review PolicyWhat reviews are for and what is not allowed.v1.0 · 29 Sep 2026
- Marketplace DisclaimerWhat eHelp does and does not do for paid services.v1.0 · 29 Sep 2026
Community
Safety
- Account Suspension and Termination PolicyWarnings, restrictions, suspensions, terminations and appeals.v1.0 · 29 Sep 2026
- Safety PolicyHow eHelp approaches safety and what members should do.v1.0 · 29 Sep 2026
- Emergency and Medical Assistance DisclaimereHelp is not an emergency or medical service.v1.0 · 29 Sep 2026
Other
- Intellectual Property PolicyCopyright, trademarks and how to report infringement.v1.0 · 29 Sep 2026
- Accessibility StatementOur approach to accessibility and how to tell us about barriers.v1.0 · 29 Sep 2026
- Legal Contact and GrievancesHow to contact eHelp about legal matters and complaints.v1.1 · 29 Sep 2026
Questions or complaints?
See Legal contact and grievances, or ask the Support Center.