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Tasks
What is a task?
Every agreed job becomes a task: the place to agree a time, track progress, pay, confirm completion and leave reviews.
What happens if I cancel?
The task page shows what would happen before you confirm a cancellation: who is cancelling, how much would be refunded and what happens next. See the Refund and Cancellation Policy.
The other person says the work is done but it is not.
Tell them on the task page what still needs doing (decline the completion). If you cannot agree and eHelp still holds the money, open a dispute from the task page.