Support Center
Find an answer, or ask the eHelp team. Real people read every request.
In danger right now? Contact local emergency services first (in India, dial 112). eHelp is not an emergency service.
Payments
How does paying for a task work?
You pay through eHelp before the work starts. eHelp holds the money while the work is done and releases it to the helper when you both confirm the work is complete.
What fees do I pay?
Any customer fee is shown on the checkout page before you pay, and it is saved with your payment. Fee changes never affect a payment already made.
My payment failed. Was I charged?
No. A failed payment attempt is not charged. You can try again from the task page. If money left your account but the task still shows unpaid, contact support with the task linked and we will check with the payment processor.
How long does a refund take?
Refunds go back to the original payment method. The time it takes depends on your bank or card provider; it is often a few working days. You can follow each refund on the payment page.