These terms explain how money moves on eHelp. The current fee and refund settings are shown below this document and on every checkout and task page.
Paying for work
- The customer pays through eHelp before the work starts. Payments are processed by our payment processor (currently Razorpay).
- The amount comes from the agreed task price. Nothing about the amount can be changed in the browser.
- eHelp holds the money until the work is confirmed complete, the task is cancelled, or a dispute is decided.
Fees
- A customer fee may be added on top of the task price, and a provider fee may be taken from the task price.
- The fees that apply are shown before you pay and are saved with the payment. A later change of fees never changes a payment already made.
Release to the provider
When both sides confirm the work is done, the provider's earnings are released to their eHelp balance, after any settlement delay shown on the task page. If the provider marks the work complete and the customer does not respond, the task may be confirmed automatically after the period shown on the task page, never while a dispute is open.
Extra work
If more work is needed, the provider can ask for an extra payment. Nothing is charged unless the customer approves and pays it.
Payouts
- Providers can withdraw their available balance to a UPI ID or bank account in their name, within the minimum and maximum amounts shown.
- Payout details are stored encrypted.
- Payouts can be held while an account is suspended or under review, or while a related dispute is open. Earnings are not removed because an account is suspended; an admin decides what happens after a review.
Refunds
Refunds are made to the original payment method, following the Refund and Cancellation Policy or a dispute decision. How long a refund takes to reach you depends on your bank or card provider.
Invoices and taxes
eHelp issues an invoice or receipt for each payment and a credit note for each refund. GST is only charged and shown once eHelp is registered and a GSTIN is configured. Providers are responsible for taxes on their own earnings.
Payment problems
If a payment fails, nothing is charged for that attempt and you can try again. Card chargebacks and payment disputes raised with your bank may freeze the related money while they are resolved.
Payments outside eHelp
Paying or asking for payment outside eHelp for work found or agreed on eHelp is not allowed and is not protected by eHelp in any way.
Currency
Prices and payments are in Indian rupees (INR) unless a page clearly says otherwise.