This policy explains what you may and may not do on eHelp. It applies to everything on the platform: profiles, requests, services, offers, messages, communities, reviews and support.
Use eHelp to
- Ask for and offer genuine help.
- Hire and be hired for lawful work, agreed and paid through eHelp.
- Share useful knowledge and local information.
- Build communities that are welcoming and useful.
Do not
- Break the law, or ask for or offer help with anything illegal.
- Scam, deceive or defraud anyone, including fake profiles, fake services, fake reviews or fake identity documents.
- Harass, bully, threaten, stalk or intimidate anyone.
- Post hateful or abusive content, or content that sexualises anyone.
- Share someone else's personal information without their permission.
- Ask for, offer or make payment outside eHelp for work found or agreed on eHelp, or try to avoid eHelp fees.
- Post contact or payment details in listings, community posts or comments.
- Spam, advertise unrelated products, or post the same content again and again.
- Offer services that are prohibited (see below) or that you are not legally allowed to provide.
- Impersonate another person or organisation, or pretend to be from eHelp.
- Create multiple accounts to get around a restriction, a review, a block or a ban.
- Scrape, copy or collect data from eHelp by automated means, or overload the platform.
- Try to access accounts or data that are not yours, probe for security weaknesses without permission, or upload malware.
- Manipulate reviews, rankings or badges.
Prohibited services and requests
Including, but not limited to: weapons, drugs and controlled substances, adult or sexual services, gambling, anything that needs a licence or qualification you do not hold, medical treatment or diagnosis by people who are not qualified professionals, and anything that puts people or animals at risk.
What happens if these rules are broken
We may remove content, warn you, restrict features, suspend or close your account, as described in the Account Suspension and Termination Policy. Serious or repeated breaches can lead to permanent closure. Where the law requires it, we may report illegal activity to the authorities.
Reporting
If you see something that breaks these rules, use the Report link next to it or contact the Support Center.